Terms and Conditions

The following Terms and Conditions apply to all our services and any collaborations that Sensitivita is part of - workshops and events.

General

Understanding

1. The terms and conditions below apply to all coaching and mentoring services, as well as workshops and other events provided by Sensitivita and constitute the contract for the service to be provided by the Sensitivita Team and facilitators for the client. The term ‘coaching’ as used here covers life coaching, personal coaching, mentoring or supervision services provided for clients, coaches or others. The term ‘event’ as used here covers workshops, retreats, festivals, and multiple-day events.
2. In return for the fees payable by the client (or by a third party on their behalf), Sensitivita agrees to provide the service as described and in accordance with the terms and conditions set out below. The client agrees to pay fees for the service on the terms and conditions set out below (in situations where a third party pays the fees, the third party counts as an agent acting on behalf of the client).
3. The date that the first coaching session takes place shall be deemed to be the start date for the service. Participation by any individual in the first coaching session or event constitutes acceptance of these terms and conditions.

Responsibility & Commitment

1. Sensitivita will seek to enable the client to set and achieve goals that will help to bring about desired outcomes for the client. The client has sole responsibility for any decisions they may make following coaching.  Sensitivita accepts no liability for the client’s actions. Sensitivita has no liability for any loss incurred by any client, following the commencement of coaching sessions, or for any perceived failure by the client, whether justified or otherwise, to achieve improvement in the quality of life or to achieve their desired outcomes or goals.
2. For sessions including physical contact, the Sensitivita Team and facilitators take responsibility for their physical hygiene. Sensitivita asks the client to do the same. Personal hygiene includes being showered, wearing clean clothes, having no contagious diseases, not using any intense perfumes, etc. Sensitivita beholds the right to refuse clients who have insufficient physical hygiene. The team will provide the client with feedback in this case.
3. In case sessions include partial or complete nudity, Sensitivita can request additional personal hygiene measures.

Confidentiality

1. Personal or other information supplied to Sensitivita by the client in coaching sessions or workshops will be treated as confidential. It will not be disclosed to a third party without the client’s prior permission, save where required by law.
2. How we take care of your Personal Data, can be found in our Privacy Policy.

Clarity & style

1. The Sensitivita Team will discuss with the client their preferred style of coaching. The client has the right to talk openly and candidly with their coach, and the client is encouraged to discuss any concerns they have with Sensitivita in any area of the coaching process.  Sensitivita welcomes openness and honesty.
2. Feedback about the service is welcomed and can be given during a coaching session, workshop, or by writing to the Sensitivita Admin Team at their provided email address, intouch@sensitivita.com.
3. Sensitivita is continually striving to ensure the standard of service they provide to their clients remains outstanding.  At the end of the coaching process or a series of coaching sessions, the client can be asked to complete a feedback form.

Individual Sessions

Individual Coaching Procedure

1. The number of coaching sessions will be agreed upon at the start of coaching between Sensitivita and the client. Where no specific number is agreed, sessions will be provided on a session-by-session basis. Due to the nature of coaching, the initial term usually recommended is four sessions. Full payment for the first session is due before the first session. Additional sessions can be booked thereafter.
2. The length of each session differs but is usually 90 minutes. This will be agreed upon between Sensitivita and the client at the commencement of the session.
3. Coaching will take place between the client and their coach face-to-face (venue by mutual agreement), via Zoom, or by telephone. Face-to-face coaching will take place at a mutually agreed venue. Where coaching takes place at a mutually agreed venue the client will be liable for any costs incurred by Sensitivita at that time. Unless otherwise agreed, the client is responsible for telephoning Sensitivita at agreed times.
4. Sensitivita may assign the client tasks or exercises to complete between coaching sessions. There is no obligation on the client to complete these tasks, but not doing so may slow the client’s progress in gaining improved quality of life or achieving desired outcomes. Where possible, clients are requested to submit any information requested by Sensitivita relating to assignments at least 24 hours before the coaching session when they are to be discussed. Sensitivita will provide feedback on completed assignments during coaching sessions.
5. The client may contact Sensitivita by email between sessions to share a success or seek clarification on a coaching issue. Support between sessions is seen by Sensitivita as a necessary part of the coaching process. Sensitivita will always advise a client in advance if the nature of a client’s contact is likely to incur an additional charge, and no such charges will be imposed without the client’s agreement.
6. The coaching schedule will be arranged between Sensitivita and the client during the intake session. Sensitivita will recommend the frequency of coaching sessions based on a professional assessment of the client’s requirements. This recommendation, or plan, is not binding and may be altered and adjusted throughout the coaching journey by mutual agreement, in accordance with the terms set out in this agreement.
7. • When a client disrespects boundaries or otherwise behaves inappropriately, Sensitivita has the right to stop the coaching session immediately without refunding the coaching fee. Sensitivita beholds the right to refuse a client or refuse certain types of sessions with a client. In case of a workshop or event, Sensitivita beholds the right to exclude the client from the workshop or event, without refunding the ticket. Inappropriate behaviour includes (but does not exclude other behaviour):
   • • Touching a member of the team without prior consent
     • Sexual interaction
     • Inappropriate behaviour in workshops and events (touching others without consent, crossing boundaries of others, disrespectful language, not respecting guidance by the therapist and their team)
     • Disrespecting other boundaries stated by Sensitivita
8. There may be occasions when the Sensitivita Team may recommend to the client that they seek an alternative service more suited to their current needs.  In this event, the team will fully discuss the reasons for the recommendation with the client. It is the client’s sole responsibility to decide whether to follow the recommendation and Sensitivita does not accept any liability for the outcome of any decisions the client chooses to make.