For any questions prior or post booking please use the enquiry form or email us. We treat all enquiries with complete confidentiality.
To book, we ask you to complete this form. We will reply via email within 48 hours. In this message we will confirm the date and time for your experience.
Once everything is agreed, if you are booking a Stay with Us, an Experience Day, or Temple Time, we require half of the total cost (or full payment if you choose) in order to secure your booking. The remaining balance of your booking must be paid in full at least two weeks before the date of your experience. If you are booking a Dynamic Mentorship session, a massage, an event, or any other individual experience we ask for the full payment in order to secure your booking. Once the payment is received, your booking is confirmed and details of everything else you need to know will be sent to you.
Please write to us via email, WhatsApp or via our enquiry form if you need to cancel your booking. For our learning, it would be helpful to understand why you are cancelling. If you wish to re-book, please offer us some dates and we will respond to you within 48 hours.
We understand that life can sometimes change our plans. We also know that we can only run events and book practitioners and places if we have commitments to cover costs. That is why we recommend that you read our Cancellations Policy carefully.
We don’t reimburse payments for no shows. This is because the venue, staff and time have all been allocated and paid for. If a client doesn’t show up for a booking and doesn’t communicate regarding the associated circumstances, the viability of the relationship between the client and Sensitivita is put at risk. It would be most helpful to have a phone call after a no-show to agree the way forward.
If a Stay With Us is cancelled four weeks or less before the beginning of or during the program, we reserve the right to keep the cost of accommodation, food and admin time, plus any non-refundable experiences. We will reimburse the sum for all bookable experiences with Third Party facilitators, if we can obtain a refund from the service or activity provider. If their cancellation policy doesn’t provide refunds, we can only reimburse our admin fees.
If the cancellation occurs more than four weeks before the program, we keep 50% of the cost of accommodation, food and admin time. In this case, we will issue a refund for the other 50%, plus all refundable experiences with Third Party facilitators.
If an Experience Day or Temple Time is cancelled two weeks or less before the day, we will reimburse 50% of the cost. If the cancellation takes place more than two weeks before the day, we will reimburse all refundable experiences according to Third Party facilitators and their cancellation policies.
If a massage, a Dynamic Mentorship session, or any other individual bookable experience is cancelled 2 working days or less before the booked date, we will reimburse the whole cost, minus any admin fees for the booking. If the cancellation takes place more than 2 working days before the booked date, we will reimburse the whole experience according to the cancellation policy of Third Party practitioners.
Alternatively, we can look for another suitable date. Taking into consideration each practitioner’s availability and cancellation policy, we would value a three-way discussion that will take into account everybody’s time, effort, and financial loss that go into organising a session.
If you notify us that you won’t be attending one of our events less than 72 hours before the date, we can’t reimburse your ticket (unless we can fill your spot), but you will be offered a discretionary discount for the next Sensitivita event that you want to attend. Any cancellations that happen more than 72 hours before the date of the event will be fully reimbursed.
If for any reason we have to cancel or change the details of an activity or event, we will offer an alternative date or a voucher for another event of ours.
Due to our need to commit to accommodation, availability to clients, and other arrangements in advance, we cannot make exceptions to our policy.
However, we understand that life can get in the way and we ask for a mutual, respectful discussion between all parties that the cancellation affects: the client, Sensitivita, and the practitioner/s. Therefore, we hope that we can reach an agreement that will benefit those same parties.
Please remember that it is very normal to feel some apprehension before going ahead with something new and this can trigger feelings of vulnerability. We understand this, you’ll be held and safe with us and each step of the way you have choice, freedom and love. We urge you not to cancel because the fear gremlin has a bigger voice than your heart! This is the start of something very special. We seek to be a human as possible whilst maintaining our standards and needs to keep serving you well. Thank you for reading.